Terms & Conditions

These Terms and Conditions govern the supply of services and access to the CRM platform known as Foundations AI ("we", "our", "us"). By using our services, you ("the Buyer", "you") agree to the terms outlined below. These terms form a legally binding agreement between us.

1. Definitions

Seller: 91D Ltd trading as Foundations AI, Unit 3 South, Old Dairy Works, Milford Road, Lymington, SO41 8DU.

Buyer: The person or business purchasing services or subscriptions from the Seller.

Services: CRM software, onboarding, automation support, and related services as described in the Order.

Order: The agreement for services, typically confirmed via digital checkout, written proposal, or invoice.

Price: The amount payable for the services as set out in the Order, exclusive of VAT.

Intellectual Property Rights: All patents, copyrights, trademarks, designs, database rights, and confidential information.

2. Basis of Contract

These terms apply exclusively and override any Buyer-provided terms.

By accepting services or accessing our platform, you agree to these conditions.

Variations must be agreed in writing by an authorised representative of Foundations AI.

3. Price

All Prices are stated in the Order or quoted via written proposal. VAT is added where applicable.

4. Payment Terms

Payment is due within 7 days of the invoice date unless otherwise agreed.

Overdue invoices will accrue interest daily at 8% above the Bank of England base rate.

5. Provision of Services

We will deliver services in line with the agreed scope and timeline.

We reserve the right to improve or amend our services for compliance or enhancement purposes.

6. Our Service Commitment:

We aim to deliver every account or setup with care, accuracy, and professionalism. If something doesn’t work as expected in the first 3 months, let us know and we’ll work to put it right.

7. Client Responsibilities

You must provide timely access to information, content, or systems required.

Failure to cooperate may delay delivery and does not exempt payment obligations.

8. Acceptance of Services

Services are deemed accepted within 14 days of delivery unless a valid concern is raised in writing.

9. Intellectual Property

We retain ownership of all materials, systems, and processes we create.

You are granted a non-transferable licence to use the platform and materials for the duration of your subscription.

10. Cancellation & Termination

This agreement may be terminated by either party with 30 days' notice.

We reserve the right to terminate immediately for breach, insolvency, or unethical conduct.

11. Refunds

Subscription fees are non-refundable once the billing cycle has begun.

Onboarding/setup fees are non-refundable once services commence.

We may, at our discretion, offer partial refunds under exceptional circumstances (e.g. payment error).

12. Limitation of Liability

We do not accept liability for indirect loss, loss of profit, or business interruption.

Our total liability is limited to the total amount paid by you in the preceding 12 months.

Nothing in this agreement limits liability for death, personal injury, fraud, or any other liability which cannot be excluded by law.

13. Data Protection

Both parties agree to comply with UK GDPR and Data Protection Act 2018.

We act as data processor for personal data you store or manage through our platform.

You consent to our use of third-party subprocessors (e.g. onboarding or support providers) bound by contract to protect your data.

As part of delivering CRM services, onboarding, and technical support, we may access your account data including contacts, pipelines, forms, emails, call recordings, and other stored information.

Access is limited to authorised personnel and used solely to fulfil the services you have requested, diagnose issues, or provide system improvements.

We will never export, share, or use your data for any purpose outside the scope of our agreement.

14. Confidentiality

Both parties agree to keep confidential any information marked as confidential or which is reasonably understood to be so.

This obligation survives termination.

15. Force Majeure

We are not liable for delays caused by events beyond our control including natural disasters, cyber-attacks, or government restrictions.

16. Law and Jurisdiction

These terms are governed by English law.

Disputes will be resolved exclusively in the courts of England and Wales.

17. Contact Details

For questions about these terms, please contact: [email protected]

By continuing to use our services, you confirm that you have read and accepted these Terms and Conditions.