Part of our guide: Why is my website not getting enquiries?.
Written by Dan Sagar, FoundationsAI. Updated October 2026.
A contact form usually fails for one of four reasons: it asks too much, it's hard to find, it's broken and nobody's noticed, or submissions go to an inbox nobody checks. Test yours today by filling it in yourself from your phone. If you don't get an instant confirmation and your team doesn't see it within minutes, that's the first thing to fix.
Eight fixes
| Problem | Fix |
|---|---|
| Too many boxes | Ask for name, phone or email, and what they need. That's it |
| Only on the contact page | Put a short form or quote button on every page |
| Vague button, like "Submit" | Say what happens: "Get my quote" or "Book a call back" |
| No reassurance | Add a line under the button: "We reply within the hour, Monday to Saturday" |
| Doesn't work on a phone | Big boxes, big button, no tiny tick boxes |
| Broken or going to spam | Test it every month and check where submissions go |
| No reply for hours | Send an instant text and email reply |
| No other way to get in touch | Show your phone number, WhatsApp and web chat next to the form |
What a good contact page includes
- Your phone number, tap-to-call on mobile.
- A short form with a clear button.
- Your opening hours and how fast you reply.
- The areas you cover.
- A couple of recent Google reviews.
- WhatsApp or web chat for people who'd rather message.
Test it properly
Fill in your own form from your phone and check:
- Did you get a confirmation straight away?
- Did it arrive where your team will see it?
- How long did it take for someone to reply?
Common questions
How many fields should a contact form have?
As few as possible. Three or four is usually enough: name, phone or email, and what they need.
Why are my contact form submissions going to spam?
Often because the form sends from an address your email provider doesn't trust. Sending submissions into a CRM, not just an email inbox, avoids the problem.
Should I put a contact form on every page?
Yes, or at least a clear button that takes people to it. Most visitors don't go looking for your contact page.
How do I know if my contact form is working?
Test it yourself every month from a phone, and check that every submission arrives and gets a reply.
Want every form answered in seconds?
Book a 45-minute demo and we'll show you forms that land in one inbox and reply instantly. See also our guide: why is my website not getting enquiries?